You can contact us during regular business hours to arrange for your water to be restored. Click here for information regarding restoration of your water connection after business hours.

Residential

• When there is a final bill where the meter was locked after the cut-off for non-payment, the account is closed out, and you want water service restored.
• Your account reaches non-payment status for the third time within 24 months.
• Your account reflects two non-payment charges and one returned check within 24 months.
• There is a final bill that is more than 30 days old (i.e., unpaid 30 days after the mailing date).
• You transfer from an account where you were required to pay a deposit. In this case, the deposit will not be transferred. A new deposit is required for the new account.
• A deposit may be required when an applicant does not respond to the Who’s Using Card within the time allowed and the meter is locked.

Commercial:

• New applicants will be required to pay deposits.
  
• There is a final bill that is more than 30 days old (i.e., unpaid 30 days after the mailing date).
  
• You transfer from an account where you are required to pay a deposit. The deposit will not be transferred. A new deposit is required for the new account.
  
• A deposit may be required when an applicant does not respond to the Who’s Using Card within the time allowed and the meter is locked.
  
• Your account reaches non-payment status for the first time.
  
• Your account reflects one returned check.

Residential customers are required to pay cash when their accounts reflect two returned checks within 24 months. Commercial customers are required to pay cash when their accounts reflect one returned check. All payments are to be made by cash, cashier’s check, certified check, or money order.

• Electronic Bill Pay.
• Phone Payment: (864) 241-6000 – This Option is available 24/7.
• Credit Card: Can be set up for recurring payments.
• Cash: Click here for locations – Please do not mail cash.
• Money Order: Make payable to Greenville Water.
• Cashier’s Check: Make payable to Greenville Water.
• Personal Check: Make payable to Greenville Water, unless your account is designated CASH ONLY. Greenville Water does not accept third-party checks.
• Bank Draft: For information concerning our Bank Draft Program, log into our payment website here or call (864) 241-6000.

Greenville Water does not estimate bills, except in unusual circumstances (such as a vehicle parked over the meter for more than two months).

Our night drop is available 24 hours every day for your convenience. Payments will be processed the following business day. You may pay your bill:

• At the Greenville Water main office: 407 West Broad Street
• At our drive-up window (window facing Hyde Street - downtown location)
• In our night depository, which is located beside the drive-up window
• Mail to: PO Box 687, Greenville, SC 29602

Greenville Water needs to verify your identity in order to start service. Providing this information helps us protect your identity and validate your credit profile.

If the problem has occurred suddenly, there may be a break in the plumbing. Check all of your faucets to see if it is your plumbing. If all faucets are affected, there may be a nearby main break, but it could be from an unusually high demand on the system.

Check with neighbors to see if they are experiencing a similar problem. If the answer is yes, call Greenville Water. Otherwise, check for signs of a leak. You can turn off all of your taps and check your water meter.

If you suspect there is a leak somewhere in your plumbing, try these easy steps to locate it:

• Observe your meter.
  1. Read the water meter, noting the position of the clock-style hand that records individual gallons
  2. Wait at least 15 minutes without using water
  3. Look at the meter again to see if the hand moved. If it did not, there are probably no leaks. Waiting longer between meter readings (overnight, for instance) might help you detect slow or intermittent leaks.
  4. If the meter hand moved, check all of your faucets for visible leaks
• To check for toilet leaks:
  1. Add a few drops of food coloring to the water in the tank
  2. Do not flush
  3. Wait a minimum of one hour to see if the colored water appears in the toilet bowl. If it does, there is a leak.
  4. Repairing a leak is normally inexpensive and easy to do. Replacement part kits are available at most hardware stores.
• If there appear to be no leaks inside your home, check for underground leaks
  1. Turn off water at the house cut off
  2. Open the faucet to verify that the valve is working. The water flow should stop completely.
  3. Go outside to the meter – if the meter is still running, there is a leak somewhere in your plumbing between the meter and the house

After making repairs, repeat the meter reading procedure to verify that the leak(s) has been properly repaired.

Water meters are all outside, usually in the right of way near the street.

Greenville Water will conduct tests or inspections of its meters at the request of customers. If the test results indicate the meter is within the established accuracy limits, the customer shall pay a $60 testing charge. If test results show the meter not to be within the accuracy limits, the cost of the test will be covered by Greenville Water.

On a public water main, Greenville Water maintains the water line to the outlet side of the meter. The water line leaving the meter is the customer’s service line and is the responsibility of the customer to maintain.

Water lines may be flushed for several reasons:

• Flushing keeps water fresh in low flow or dead-end areas
• Flushing restores chlorine that may have been lost
• Flushing is sometimes done in response to customer complaints

Chlorine is an effective disinfectant used to kill harmful bacteria that may be present in the water. All systems receiving water from a surface source are required by federal law to disinfect their water.

Call (864) 241-7830 at least four days in advance to check for national security status (If the nation is under code orange or higher, Greenville Water cannot give a tour until the status has been lowered to yellow). Greenville Water will be glad to give educational tours which can be arranged by calling (864) 241-7830.