To report a leak, line rupture, loss of service, or other water emergency:

• During normal business hours, call (864) 241-6000. Normal business hours are from 8 a.m. to 5 p.m., Monday through Friday.

• Outside normal business hours or on holidays, please call (864) 241-6000 to be connected with our after-hours answering service.

*Call 911 for emergencies involving incidences such as a crime in progress, a fire, or to request an ambulance.

• Store one gallon of drinking water per person per day for a potential 3 to 7 days without normal water service. Save drinking water in clean containers or get bottled water for washing hands, personal consumption, brushing teeth, cooking, etc. To have a 7-day supply, a family of three would generally need 21 gallons, but additional water may be needed for people with special needs, such as infants and seniors. Don’t forget to save drinking water for pets as well.

• Be sure to save water in bathtubs or containers for flushing toilets. A toilet with a tank can be flushed once with the water left in the tank. Then use water saved in a container or bathtub to refill the toilet tank before flushing again.

• To conserve water during an interruption, flush toilets less often, take short showers, stop outdoor water use.

• Once water service is restored, please check the water for discoloration and air bubbles. If there is discoloration or air in the water, run cold water in a bathtub for a few minutes until the water and/or air bubbles clear up. If the water is not clear within about 5 minutes, please contact Greenville Water at (864) 241-6000.

• In the unlikely event that drinking water quality is affected or if it becomes necessary to boil water as a precaution, Greenville Water will notify customers through the news media, our website, and social media. If conditions permit, customers will also be notified through the Integrated Voice Response* (IVR) automated telephone notice program as well as by email for those that have an email address listed on their account.

• Make sure you know and mark the location of the emergency shut-off valve in your plumbing system in case of a water emergency. The shut-off valve may be in a closet near the front of the house/building, or in the crawlspace. If you vacate your home or business, turn off the water using the shut-off valve.

• Avoid flood waters, including water that is rising or moving fast, and avoid areas where flooding has occurred in the past.

• Please contact Greenville Water at (864) 241-6100 if you see damage to water facilities such as fire hydrants, meter boxes, tanks, pump stations or leaks in water pipes.

*The Greenville Water IVR is an Integrated Voice Response system that gives us the ability to send critical communications via telephone to our customers who have provided us with current phone numbers. If you are not sure that your number is included in Greenville Water records or if you wish to add your cell phone number, please email Customer Service.