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The Field Operations Division is responsible for repair, rehabilitation, and preventative maintenance work on the distribution system, including a proactive leak detection program, a valve exercising and fire hydrant maintenance program, and a pipe locating program. The Field Operations team is comprised of approximately 50 employees responsible for maintaining approximately 2,800 miles of pipe for 170,000 account holders.

The Water Resources Division is comprised of the Laboratory, Treatment Plants, Maintenance and Watershed Protection departments. The Laboratory Department performs required bacteriological and chemical analysis daily on the samples from the treatment plants and the distribution system in order to ensure water quality compliance with the standards of the Federal EPA and the State Department of Health and Environmental Control. State-Certified personnel of the Treatment Plants are responsible for water treatment operations. Watershed personnel protect and maintain the system’s watershed and miles of transmission pipeline rights of way. The Maintenance Department ensures efficient performance of plant mechanical equipment, distribution pump stations and tanks.

The Business Services Division serves as the primary interface with our customer base and is comprised of Field Services, Customer Service, and Billing. The Field Services department is responsible for all aspects of our AMR program, testing and repairing meters, and Field Customer Service. The Customer Service section takes customer calls pertaining to a variety of issues from bill payment, billing inquiries, reporting of leaks, requests for turn on and turn off, etc. The Billing Department maintains customer account accuracy by auditing imported reads from meters, performing system calculations, and inserting/mailing customer invoices.

The Finance Division maintains all financial records involving operations and plant accounting, and is responsible for accounts payable and receivable functions. Oversight of other sections include procurement, maintaining material and supply inventories, servicing and maintaining Greenville Water’s facilities, vehicles, and equipment.

The Information Technology division serves and supports the organization with a goal to deliver IT services that enable secure, reliable and innovative Greenville Water operations. The IT team is responsible for developing and executing a technical roadmap in partnership with all departments, ensuring that Greenville Water's current and future technical needs are met.

The Human Resources Division is responsible for Greenville Water’s Human Capital. As such, it is our aim to be innovators by providing excellence in the delivery of programs and services to support our customers in all areas. Our goals can only be achieved by partnering with all departments and employees to hire, compensate, support, and develop a diverse workforce that is dedicated and focused on delivering high-quality service to our community.