Our offices are open from 8:00 a.m. to 5:00 p.m., Monday through Friday.
Our night drop is available 24 hours every day for your convenience. Payments will be processed the following business day.
You can contact us during regular business hours to arrange for your water to be restored. Click here for information regarding restoration of your water connection after business hours.
Residential customers are required to pay cash when their accounts reflect two returned checks within 24 months. Commercial customers are required to pay cash when their accounts reflect one returned check. All payments are to be made by cash, cashier’s check, certified check, or money order.
Greenville Water does not estimate bills, except in unusual circumstances (such as a vehicle parked over the meter for more than two months).
Our night drop is available 24 hours every day for your convenience. Payments will be processed the following business day. You may pay your bill:
Greenville Water needs to verify your identity in order to start service. Providing this information helps us protect your identity and validate your credit profile.
If the problem has occurred suddenly, there may be a break in the plumbing. Check all of your faucets to see if it is your plumbing. If all faucets are affected, there may be a nearby main break, but it could be from an unusually high demand on the system.
Check with neighbors to see if they are experiencing a similar problem. If the answer is yes, call Greenville Water. Otherwise, check for signs of a leak. You can turn off all of your taps and check your water meter.
If you suspect there is a leak somewhere in your plumbing, try these easy steps to locate it:
After making repairs, repeat the meter reading procedure to verify that the leak(s) has been properly repaired.
Water meters are all outside, usually in the right of way near the street.
Greenville Water will conduct tests or inspections of its meters at the request of customers. If the test results indicate the meter is within the established accuracy limits, the customer shall pay a $60 testing charge. If test results show the meter not to be within the accuracy limits, the cost of the test will be covered by Greenville Water.
On a public water main, Greenville Water maintains the water line to the outlet side of the meter. The water line leaving the meter is the customer’s service line and is the responsibility of the customer to maintain.
Water lines may be flushed for several reasons:
Chlorine is an effective disinfectant used to kill harmful bacteria that may be present in the water. All systems receiving water from a surface source are required by federal law to disinfect their water.
Call (864) 241-7830 at least four days in advance to check for national security status (If the nation is under code orange or higher, Greenville Water cannot give a tour until the status has been lowered to yellow). Greenville Water will be glad to give educational tours which can be arranged by calling (864) 241-7830.
Turning water on for residential or commercial customers only takes a few minutes.
Please call 811 to have underground utility locations marked before you dig in a street right-of-way, public space or utility easement.
Check our real-time Water Outages map to see updates affecting your area.