Start/Stop Service Instructions

Turning water on for residential or commercial customers only takes a few minutes.

Residential
To have water service turned on or transferred to another address, call Customer Service at 864.241.6000, during the hours of 8:00 to 5:00 pm, Monday-Friday.

One day’s notice – Call at least one business day prior to the date that you want your water to be turned on or transferred. Please note:

A. We cannot accept third-party calls.
B. The account must be listed in name of lessee or purchaser/owner of property.
C. We will request the following information:

  • The street address where water service is requested.
  • The name(s) to appear on your account.
  • Mailing address if different from the service address.
  • Social Security Number(s) of person(s) applying for service.
  • Place(s) of employment.
  • Primary contact telephone numbers for home and work.
  • Date service is to begin.
  • Whether you are buying or renting the property (if you are renting, we will need to know the name of the owner or property manager and their telephone number).
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    D. Once all of the questions have been answered, your customer service representative will review your credit history with Greenville Water. If you have an unpaid balance(s) the representative will inform you of:

  • The amount of the past-due balance(s).
  • Past-due balance(s) must be paid prior to new service.
  • Deposit amount.
  • No Social Security Number $100 (per active account).
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    Each monthly bill includes:

    Greenville Water Charges

  • Water service. (base and volume)
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    Reclamation Charges

  • Wastewater treatment charge when sewer service is provided. (base and volume)
  • District sewer charge when applicable. (base)
  • Trash pick-up charge for customers located in the City of Greenville. (base)
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    The best time to call – While there is seldom a long wait to speak to one of our representatives, we are busiest on Mondays, Fridays, and on days near the beginning and end of the month. If you will avoid calling at these times, you will receive a quicker response.

    Commercial
    Please call customer service – 864.241.6000 or visit the main office at 407 West Broad Street for commercial account set-up information. A $150 deposit is required upon approval of application.

    To expedite your request, you may complete the electronic form at the link below.

    Start / Stop Service Form