Organization

The Commission is composed of five Commissioners, three elected for staggered six-year terms, and two Ex-officio Commissioners, consisting of the Mayor and one City Council Member. All Commissioners serve without remuneration. Elected Commissioners are Chair Phillip A. Kilgore, Vice-Chair James W. Bannister, and Deb M. Sofield. Ex-officio members are Mayor Knox H. White and Council Member Wil Brassington. The Commission is the policy-making body and approves all major operating procedures, expenditures, capital improvements, rates and charges and makes recommendations to City Council for the issuance of bonds.  It also appoints the organization’s Chief Executive Officer. As a matter of policy, the Commission continually reviews recommendations of management relating to capital improvements, water usage trends and projections, along with revenue requirements to meet these needs.

Management: Greenville Water’s Chief Executive Officer, David H. Bereskin, is responsible for the day-to-day operations and management of Greenville Water. Bereskin was appointed to his position as Chief Executive Officer in January, 2011, and is a graduate engineer and a registered civil engineer. Phillip L. Robey was hired as Chief Financial Officer in October 2012, and is a Certified Public Accountant with more than 20 years of experience in the areas of public and private finance. Jeff Boss, Chief Operations Officer, joined Greenville Water in 2018, and holds an Engineering degree to go with over 24 years of water utility experience.

General Operations: Greenville Water has a staffing level of 245 employees including engineers, accountants, chemists, skilled office workers, State-certified water treatment plant operators, skilled mechanics, maintenance technicians and equipment operators to indicate the range of expertise represented.

Greenville Water has three water sources: Table Rock Reservoir, North Saluda Reservoir, and Lake Keowee. Water from Table Rock and North Saluda is treated at the Stovall Plant, which was placed into operation in 2000.  Water from Lake Keowee is treated at the Adkins Plant, completed in 1985.  The system is also equipped with 27 tanks and 19 pump stations.

The main office, housing management offices, customer service, information technology, accounting, billing, field services and engineering, was constructed at 407 West Broad Street in 1991.

Strategic Plan: Greenville Water’s Strategic Plan fully supports the organization’s Vision and Mission and provides the focus for the direction and prioritization of all operations and capital investments. The pillars of the Strategic Plan are Operational Excellence, Long-term Viability and Corporate Social Responsibility.

To ensure the effectiveness of the Strategic Plan, Greenville Water embraced the 10 Attributes of Effective Utility Management into its plan. These attributes comprise a comprehensive framework emphasizing operational optimization and resiliency, infrastructure stability, customer satisfaction and stakeholder support, community sustainability, natural resource stewardship, employee leadership and financial performance. This framework is utilized when developing the long-term Capital Improvement Program and Water Resource Management Plans.

Greenville Water Divisions

Engineering

Engineering Division is responsible for design and inspection of water main installations within the distribution system, plan review for new developments, administration of the cross connection control program, development and execution of the capital improvement program, maintenance of a state-of-the-art GIS program, and maintenance and operation of a robust hydraulic modeling program.

Field Operations

The Field Operations Division is responsible for repair, rehabilitation, and preventative maintenance work on the distribution system, including a proactive leak detection program, a valve exercising and fire hydrant maintenance program, and a pipe locating program.  The Field Operations team is comprised of approximately 50 employees responsible for maintaining approximately 2,800 miles of pipe for 170,000 account holders.

Water Resources

The Water Resources Division is comprised of the Laboratory, Treatment Plants, Maintenance and Watershed Protection departments. The Laboratory Department performs required bacteriological and chemical analysis daily on the samples from the treatment plants and the distribution system in order to ensure water quality compliance with the standards of the Federal EPA and the State Department of Health and Environmental Control. State-Certified personnel of the Treatment Plants are responsible for water treatment operations. Watershed personnel protect and maintain the system’s watershed and miles of transmission pipeline rights of way. The Maintenance Department ensures efficient performance of plant mechanical equipment, distribution pump stations and tanks.

Business Services

The Business Services Division serves as the primary interface with our customer base and is comprised of Field Services, Customer Service, and Billing.  The Field Services department is responsible for all aspects of our AMR program, testing and repairing meters, and Field Customer Service. The Customer Service section takes customer calls pertaining to a variety of issues from bill payment, billing inquiries, reporting of leaks, requests for turn on and turn off, etc. The Billing Department maintains customer account accuracy by auditing imported reads from meters, performing system calculations, and inserting/mailing customer invoices.

Finance

The Finance Division maintains all financial records involving operations and plant accounting, and is responsible for accounts payable and receivable functions. Oversight of other sections include procurement, maintaining material and supply inventories, servicing and maintaining Greenville Water’s facilities, vehicles, and equipment; and Information Technology.

Human Resources

The Human Resources Division is responsible for Greenville Water’s Human Capital.  As such, it is our aim to be innovators by providing excellence in the delivery of programs and services to support our customers in all areas. Our goals can only be achieved by partnering with all departments and employees to hire, compensate, support, and develop a diverse workforce that is dedicated and focused on delivering high-quality service to our community.

We appreciate our customer's patience and understanding as we transition to the new bill payment system. At this time, some customers may be experiencing longer wait times when contacting our Customer Service team. We are working quickly to provide the necessary support and resolution to ensure each customer's concern is resolved quickly and accurately. Click here for a list of Frequently Asked Questions related to the bill payment system upgrade for additional guidance.

We appreciate our customer’s patience and understanding as we transition to the new bill payment system. At this time, some customers may be experiencing longer wait times when contacting our Customer Service team. We are working quickly to provide the necessary support and resolution to ensure each customer’s concern is resolved quickly and accurately. Click here for a list of Frequently Asked Questions related to the bill payment system upgrade for additional guidance.