Updated Bill Payment System Frequently Asked Questions

Our new online payment site is operational and will provide you with additional flexibility to manage and pay your Greenville Water bill.

Below you will find FAQs to assist you with logging into our new online payment site.
If you are still experiencing issues with registering your account or logging in after reading our FAQs, please call Paymentus at 1-800-420-1663.

If you have autopay set up using a credit card or bank account, your autopay is still in place and will continue to draft your credit card or bank account to pay your bill.  The autopay will now be drafted on the due date of your bill rather than one week prior to the due date.

You should also see any existing autopay settings and the options to add a new autopay, if desired.

You can also add other accounts you manage using the Add-accounts option.

If you have any questions or concerns regarding your account even after accessing these FAQs, please do not hesitate to reach out to our Customer Service team at 864-241-6000.

FAQs

What do I do if I am still having login issues?

We recommend using the ‘Register Now’ option located right above the Login button.

This approach will allow you to set a new User Name and password. Upon successful login, you can add your account using the Customer and Account numbers separated by a dash: 00012345-0034567890.

Click here to login to the Greenville Water bill payment system. 

 

What do I do if I need to change my existing autopay?

If you want to change your existing autopay, a member of the Greenville Water Customer Service team will need to cancel the existing autopay and then you may set up a new autopay online. The new autopay that you set up will start with your  next bill.  Any existing balance you have on your account must be paid as a one-time payment.

Going forward, you will have the ability to change your autopay as you desire, such as scheduling your payment or selecting a new payment type.

 

I received an autopay notification email. Is this legitimate or is this spam? 

We apologize for the confusion and any inconvenience this email notification may have caused.

While the email you have received is a legitimate notification from our payment processor to confirm that your Greenville Water account is currently on autopay, it was an unplanned and unexpected notification and may have contained some errors.

To make changes or stop your autopay, please contact Customer Service. After receiving assistance from our team, you will be able to reset your autopay on the online system and make edits as necessary.

 

What do I do if I received an email from Greenville Water but am no longer a Greenville Water customer?

We apologize for the inconvenience. When sending out a recent notification of upcoming changes, the email was incorrectly sent to both active and inactive or closed accounts/customers.

If you are no longer a Greenville Water customer you can disregard the email.  We are ensuring that no additional correspondence will be sent to you in the future.