Pink Stuff

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What is the pink stuff in my sink, toilet bowl and shower?

The pink rings found in these locations are caused by an airborne bacteria called Serratia marcescens.  It thrives in the moist, dark conditions often found in bathrooms.  Serratia marcescens is not an indicator of poor water quality in the distribution system.  Rather, the residue is thought to result from airborne bacteria and is also affected by a homeowner’s cleaning habits.  There are several methods that homeowners can use to control the development of this pink residue. Products containing chlorine, such as common household bleach, will both remove and control the proliferation of Serratia marcescens. Also, keep bathroom fixtures dry and free of standing water, paying special attention to the rim underneath the toilet.

We appreciate our customer's patience and understanding as we transition to the new bill payment system. At this time, some customers may be experiencing longer wait times when contacting our Customer Service team. We are working quickly to provide the necessary support and resolution to ensure each customer's concern is resolved quickly and accurately. Click here for a list of Frequently Asked Questions related to the bill payment system upgrade for additional guidance.

We appreciate our customer’s patience and understanding as we transition to the new bill payment system. At this time, some customers may be experiencing longer wait times when contacting our Customer Service team. We are working quickly to provide the necessary support and resolution to ensure each customer’s concern is resolved quickly and accurately. Click here for a list of Frequently Asked Questions related to the bill payment system upgrade for additional guidance.