Greenville Water Supports Customers with Payment Options Amid COVID-19 Outbreak

September 2020 Update: Greenville Water resumed turn-offs for non-payment in August and late fee charges for past due accounts in July.

Greenville Water continues to monitor and respond to the Coronavirus pandemic. We recognize that access to clean water is essential and understand that many of our customers are dealing with challenging financial situations not under their control. As a result, Greenville Water has temporarily suspended late fees and turn-offs for non-payment.

Customers are still responsible for paying their water and wastewater bill. These Greenville Water, ReWa and collection provider bills will continue to reflect a past-due balance to keep customers informed of their statement balance.

We encourage customers to contact us at 864-241-6000 to seek assistance with payment options.

###

Greenville Water provides service to nearly 500,000 residents of the Upstate region of South Carolina.  Recognizing that water service is critical to the health and well-being of its customers and for the growth and economic vitality of the community, Greenville Water ensures the reliable delivery of high-quality water through careful stewardship of its resources. Greenville Water is committed to providing exceptional service and utilizing safe and effective methods for providing water, while adhering to and surpassing health and safety standards. Governed by an elected Commission of Public Works, Greenville Water is the state’s largest water utility.

September 2020 Update: Greenville Water resumed turn-offs for non-payment in August and late fee charges for past due accounts in July.