Greenville Water Helps United Way “Keep the Lights On” Through a New Utility Assistance Program

Greenville Water is partnering with United Way of Greenville County to support community members who are behind on their utility bills as a direct result of the pandemic. United Way is accepting requests for relief in distributing COVID-19 funds through its special Keep the Lights On initiative, which launched this week.

Since utilities cannot directly access COVID-19 funds on behalf of their customers, Greenville Water worked creatively on suggestions to State and County lawmakers, government officials, and private-sector partners regarding how to aid the people who need it the most. Greenville Water also held numerous meetings with United Way and County staff to strengthen their understanding of the magnitude of need in the community.

“Greenville Water’s primary responsibility is to ensure our community has access to this essential water service without interruption and is actively looking for avenues to assist United Way in their relief efforts,” said David Bereskin, Greenville Water CEO. “We continue to support our customer’s payment needs through payment arrangements and continue to search for funds to be made available to our 501(c)(3) partners.”

As a longstanding partner of United Way, the Greenville Water customer service team has been promoting the United Way Community Resource Line for essential community support since the beginning of the pandemic.

Community members in need of assistance with utility payments are asked to call the United Way Community Resource Line at 2-1-1, or 866-892-9211. In addition to the Keep the Lights On fund, resource line operators can connect callers to other available community resources, including area food banks, rent and housing assistance, employment, transportation, healthcare and more.

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Greenville Water provides service to more than 500,000 residents of the Upstate region of South Carolina. Recognizing that water service is critical to the health and well-being of its customers and for the growth and economic vitality of the community, Greenville Water ensures the reliable delivery of high-quality water through careful stewardship of its resources. Greenville Water is committed to providing exceptional service and utilizing safe and effective methods for providing water, while adhering to and surpassing health and safety standards. Governed by an elected Commission of Public Works, Greenville Water is the state’s largest water utility.

Greenville Water has successfully completed the change to our new credit card processor. This change had resulted in delays of some customer’s automatic payments made by credit card. Payments for these customers have now been successfully processed. There will be no late fees or service disruptions as a result of the delay. Please contact Customer Service at 864-241-6000 or email customerservice@greenvillewater.com if you have any concerns or questions about your automatic credit card payment.

Greenville Water has successfully completed the change to our new credit card processor. This change had resulted in delays of some customer’s automatic payments made by credit card. Payments for these customers have now been successfully processed. There will be no late fees or service disruptions as a result of the delay. Please contact Customer Service at 864-241-6000 or email customerservice@greenvillewater.com if you have any concerns or questions about your automatic credit card payment.