Greenville Water Closes Lobby, Ensuring Safe and Responsible Operations

In response to the Coronavirus (COVID-19) the Greenville Water lobby will be closed starting Tuesday, March 17, 2020, until further notice, for the health and safety of our customers and staff.

“We take the safety and well-being of our customers and workforce very seriously,” said David Bereskin, Greenville Water Chief Executive Officer. “The decision to close our lobby to the public will help to avoid the potential spread of the virus and conform with social distancing as recommend by governmental agencies.”

Greenville Water offers customers a variety of payment options that include:

— Online bill payment through the Greenville Water website

— Payment through an automated phone system accessible at 1-866-335-0480

— Through your banking apps

— Mailing a payment to P.O. Box 687, Greenville, SC 29602

— Drop box payment at our 407 W. Broad Street downtown location (facing Hyde Street)

— Payment at one of the many Check Free Pay locations

All payments will require customer and account numbers.

If a person-to-person payment or appointment is needed, please contact us at 864-241-6000 to schedule a time.

Greenville Water’s emergency response plan is in place and will ensure no disruption to water service for our customers or any impairments to water quality due to this pandemic.

Our social media platforms, website, and automated phone line will be updated as necessary with any alerts or further notices.


Greenville Water provides service to nearly 500,000 residents of the Upstate region of South Carolina.  Recognizing that water service is critical to the health and well-being of its customers and for the growth and economic vitality of the community, Greenville Water ensures the reliable delivery of high-quality water through careful stewardship of its resources. Greenville Water is committed to providing exceptional service and utilizing safe and effective methods for providing water, while adhering to and surpassing health and safety standards. Governed by an elected Commission of Public Works, Greenville Water is the state’s largest water utility.