Water Availability Letters

If you need to know if water is available in a specific area, please complete the Water Availability Request form. You may also send a letter of request to the address listed below. Please include the Greenville County Tax Map number for the property in question.

Mr. Mark Hattendorf
Greenville Water
P.O. Box 687
Greenville, SC 29602
Fax: (864) 241-6045
engineering@greenvillewater.com

New Meters

If a new meter is required for a property that does not have a meter, contact the Engineering Department. Click here for new meter fees.

Water Main Extension Requests

To extend a water main down an existing street, please provide a written request including your name, address, phone number, e-mail address and tax map number to the following:

Mr. Mark Hattendorf
Greenville Water
P.O. Box 687
Greenville, SC 29602
Fax: (864) 241-6045
engineering@greenvillewater.com

New Water Mains

All new water main systems are designed by Greenville Water to be able to control all system improvements. Also, please note that we keep water rates as low as possible for existing customers. New developments are paid for by the developers. Click here for new water main procedures.

• Greenville Water inspects all new water main installations. Prior to construction, a preliminary “walk through” or preconstruction conference is conducted with the contractor. The contractor should contact the Engineering Department to request a preliminary walk through. Greenville water then makes periodic inspections of the project during construction.

• Greenville Water obtains the South Carolina Department of Health and Environmental Control (DHEC) permit for new water main construction. Greenville Water has a General Construction Permit from DHEC for a Water Supply Distribution System.

Tapping Water Mains

Greenville Water taps or makes connections to all water mains. This includes taps for customer connections and larger taps where 6-inch and larger water mains are connected to other 6-inch and larger water mains. The method of “tapping” is used so that the water main can remain in service and not have to be shut down for these types of connections. Typically, a plumber or other contractor performs the excavation work for our crews to perform the tap.

New Fire Hydrants or Relocated Fire Hydrants

If a new fire hydrant or relocation of an existing fire hydrant is desired, please contact our Engineering Department. Existing fire hydrants have been spaced as required by local fire departments. The cost for a new or relocated fire hydrant is paid by the customer that made the request. When a new water main is installed where there is no water main, those new fire hydrants are provided by Greenville Water and the cost is included in the cost of the project.