FAQs

What are your business hours?

Our offices are open 8:00 a.m. through 5:00 p.m., Monday through Friday.
Our night drop is available 24 hours every day for your convenience. Payments will be processed following business day.

What happens if I get disconnected?

You can contact us during regular business hours to arrange for your water to be restored.
Click here for information regarding restoration of your water connection after business hours.

When is a deposit required on your account?

Residential:

  • When there is a final bill where the meter was locked after the cut-off for non-payment, the account is closed out, and you want water service restored.
  • Your account reaches non-payment status for the third time within 24 months.
  • Your account reflects two non-payment charges and one returned check within 24 months.
  • There is a final bill that is more than 30 days old (i.e., unpaid 30 days after the mailing date).
  • You transfer from an account where you were required to pay a deposit. In this case, the deposit will not be transferred. A new deposit is required for the new account.
  • A deposit may be required when an applicant does not respond to the Who’s Using Card within the time allowed and the meter is locked.


Commercial:

  • New applicants will be required to pay deposits.
  • There is a final bill that is more than 30 days old (i.e., unpaid 30 days after the mailing date).
  • You transfer from an account where you are required to pay a deposit. The deposit will not be transferred. A new deposit is required for the new account.
  • A deposit may be required when an applicant does not respond to the Who’s Using Card within the time allowed and the meter is locked.
  • Your account reaches non-payment status for the first time.
  • Your account reflects one returned check.
What is a Cash Only account?

Residential Customers are required to pay cash when their accounts reflect two returned checks in 24 months.
Commercial Customers are required to pay cash when their accounts reflect one returned check.
All payments are to be made by cash, cashiers check, certified check, or money order.

How Can Payments be Made?
    1. Electronic Bill Pay
    2. IVR Phone Payment: 864-241-6000 – This Option is available 24/7.
    3. Credit Card: Can be set up for recurring payments. Visa-Mastercard
    4. Cash: USD – DO NOT MAIL CASH
    5. Money Order: Make payable to Greenville Water.
    6. Cashiers Check: Make payable to Greenville Water.
    7. Personal Check: Make payable to Greenville Water, unless your account is designated CASH ONLY. Greenville Water does not accept third-party checks.
    8. Bank Draft: For information concerning our Bank Draft Program, view and print the Automatic Bank Draft Form and send to: Greenville Water at PO Box 687 Greenville SC 29602 or call 864-241-6000
Can Greenville Water estimate water bills?

Greenville Water does not estimate bills, except in unusual circumstances (such as a vehicle parked over the meter for more than one-two months).

Where can payments be made?

Our night drop is available 24 hours every day for your convenience. Payments will be processed following business day.
You may pay your bill in the Greenville Water main office: 407 West Broad Street or any of the following:

  1. At our drive-up window (window facing Hyde Street downtown location).
  2. In our night depository, which is located beside the drive-up window.
  3. Mail to: PO Box 687, Greenville, SC 29602.
Why does Greenville Water need my Social Security number to start service?

Greenville Water needs to verify your identity in order to start service. Providing this information helps us protect your identity and validate your credit profile.

General Water Issues

Why would my water pressure be unusually low?

If the problem has occurred suddenly, there may be a break in plumbing. Check all of your faucets to see if it is your plumbing. If all faucets are affected, there may be a nearby main break but it could be from an unusually high demand on the system.

Check with neighbors to see if they are experiencing a similar problem. If the answer is yes, call Greenville Water. Otherwise check for signs of a leak. You can turn off all of your taps and check your water meter.

How do I check for leaks?

If you suspect there is a leak somewhere in your plumbing, try these easy steps to locate it.
Observe your meter.

  • Read the water meter, noting the position of the clock-style hand that records individual gallons.
  • Wait at least 15 minutes without using water.
  • Look at the meter again to see if the hand moved. If it did not, there are probably no leaks. Waiting longer between meter readings (overnight, for instance) might help you detect slow or intermittent leaks.
  • If the meter hand moved, check all of your faucets for visible leaks.
    1. To check the toilet leaks

      • Add a few drops of food coloring to the water in the tank.
      • Do not flush
      • Wait a minimum of one hour to see if the colored water appears in the toilet bowl. If it does, there is a leak.
      • Repairing the leak is normally inexpensive and easy to do. Replacement part kits are available at most hardware stores.

      If there appears to be no leaks inside your home, check for underground leaks

      • Turn off water at the house cut off.
      • Open faucet to verify that the valve is working, the water flow should stop completely.
      • Go outside to the meter – if the meter is still running, there is a leak somewhere in your plumbing between the meter and the house.

      After making repairs
      Repeat the meter reading procedure to verify that leak(s) has been properly repaired.

      Where do I find the meter?

      Water meters are all outside, usually in the right of way near the street.

Will the water company test my water meter if I request it?

Greenville Water will make tests or inspections of its meters at the request of customers. If the test results indicate the meter is within the established accuracy limits, the customer shall pay a $60 testing charge. If test results show the meter not to be within the accuracy limits, the cost of the test will be covered by Greenville Water.

Will Greenville Water repair my service line?

On a public water main, Greenville Water maintains the water line to the outlet side of the meter. The water line leaving the meter is the customer’s service line and is the responsibility of the customer to maintain.

Why does the water system flush the lines?

Water lines may be flushed for several reasons.

      1. Flushing keeps water fresh in low flow or dead-end areas
      2. Flushing restores chlorine that may have been lost
      3. Flushing is sometimes done in response to customer complaints
Why does the water system use chlorine?

Chlorine is an effective disinfectant used to kill harmful bacteria that may be present in the water. All systems receiving water from a surface source are required by federal law to disinfect their water.

Can I take a plant tour?

Call 864-241-7830 at least four days in advance to check on national security status (If the nation is under code orange or higher, Greenville Water cannot give a tour until the status has lowered to yellow). Greenville Water will be glad to give educational tours 864-241-7830.