Cost Savings Through Consolidated Billing

There is more represented in your water bill than just the cost of the high quality water that you reliably receive!

If you are a MetroConnects customer, you likely noticed an increase in fees in your July water bill. If you are not a MetroConnects customer, click here to view a breakdown of your bill.

Why did my bill increase?

  • Effective July 1, 2019, Metroconnects changed its billing for its sewer fees from the annual property tax billing to a new rate structure that is based on a customer’s monthly water usage, making these charges appear on your water bill for the first time ever.
  • MetroConnects is a completely separate entity from Greenville Water that provides sewer service to approximately 44,000 customers in the unincorporated areas of Greenville County. It collects wastewater from its customers and conveys it to the wastewater treatment service provider, ReWa.
  • MetroConnects has its own Board of Commissioners that sets the rates and policies for the sewer utility. Greenville Water has no role in establishing the rates charged by MetroConnects.
  • For more information regarding MetroConnects rates and charges, please visit the MetroConnects website at: http://www.metroconnects.org/sewer-billing-why-the-change/

 

The one bill you receive represents services for the treatment and distribution of your drinking water that flows every day from your faucets and irrigation systems (Greenville Water), in addition to the services of other area providers for the collection and treatment of the wastewater that goes down your drains.

Who does Greenville Water provide billing services for?

(Click links or logos below to see a breakdown of your bill)

  • Renewable Water Resources, ReWa
  • City of Greenville
  • Mauldin
  • MetroConnects
  • Simpsonville
  • Fountain Inn
  • Travelers Rest
  • Berea
  • Greenville Water (Indicates Customers with septic service and no sewer service, or sewer service not billed by Greenville Water)

  • MetroConnects Sewer Renewable Water Resources, ReWa City of Greenville Sewer Simpsonville Sewer Fountain Inn Sewer Travelers Rest Sewer Mauldin Sewer Berea Sewer

    The aforementioned partners collect wastewater from customers and safely convey it to the wastewater treatment plant where it is treated before being discharged into local waterways, thereby protecting public health and the environment.

    WHY does Greenville Water partner to provide billing and revenue collection services for other utility providers?

    • To avoid the inconvenience to customers of having to manage up to three separate utility bills and make separate payments for each.
    • To ensure the most accurate, efficient and cost effective way of billing for these services.
    • To use Greenville Water staff, billing software and metering equipment and technology to prepare the bills for both water and sewer charges on one monthly bill for our shared customers, preventing duplication and redundancy.
    • To dramatically lower the costs for all entities, ultimately resulting in lower rates, fees and charges for our shared customers.

     

    Greenville Water strongly believes that our billing partnerships and the issuance of one bill for both water and sewer charges plays an important role in maintaining affordable rates for our customers.

    We hope you have gained a better understanding of the joint billing that you benefit from as our shared customer.  We are here to provide you with exceptional service.

    If you have any additional questions, please feel free to reach out to us at (864)241-6000.